IT News
cPanel Staffing ImprovementsWe are proud to announce that starting Monday July 21, 2008, we will be extending our customer service hours to 7am-7pm EST. customer service representatives will be standing by during those hours to answer questions about your account and help tackle any issues that you may experience. As we continue our efforts to provide a high quality of service, software and support, we feel this change will make it easier for us to deliver.
As always, our technical analysts are standing by 24 hours a day, 7 days a week, 365 days a year to help with installations, troubleshoot issues and ensure you have a great experience with our software.
cPanel has also hired more staff in the past several weeks to further improve our software and ultimately help our customers to have profitable hosting operations. We have added an additional customer service representative to help field calls from our customers. We have added two new technical writers to work on updating and streamlining our documentation. Another technical support representative has been brought on staff to help our customers overcome any technical issues they may face. On the cPanel Server Suite side of things we have added two new Windows C++ developers. Also, in an effort to maintain a high level of efficiency and functionality in our software we have also added another staff member to our quality assurance department. Quality assurance works on finding deficiencies in our software and bringing them to the attention of our development team for resolution.
As cPanel continues to grow we will continue to add new staff to ensure the smooth operation of our business and software. The ultimate goal is, as always, to provide our customers with the right products at the right time so their businesses can grow.
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